Five-star resort in Puglia: an in-room experience worthy of the suite

Starting point

• Televisions from different brands and generations, with inconsistent system menus from room to room.
• Property information (opening hours, spa, restaurants, excursions) printed on paper and hard to update mid-season.
• Room service reachable by phone only: a language barrier for international guests and no structured order data.

What we deployed

• A QUADRO Smart Box on every existing television, with no need to replace the sets: guests find the same interface in every room and suite.
• Fully branded interface (resort logo, palette and typography) in multiple languages, with the guest language selected automatically from the PMS profile.
• PMS integration for a personalised welcome message, room charge posting and TV check-out with a live folio summary.
• Web back office so staff can update menus, prices, information pages and promotions without technical support.

Quadro modules deployed

• IPTV & satellite TV
• VOD cinema
• Multilingual
• PMS welcome message
• Room service & F&B
• Room charge
• TV check-out
• Digital signage

Observed outcomes

• One entry point for entertainment, services and information: guest communication no longer depends on printed material.
• Menu and schedule updates published by staff in real time across every room, with no reprinting cost.
• Room service orders tracked per room and therefore analysable by the F&B department.
• Fewer front desk calls for recurring information requests (hours, Wi-Fi, services).

Metrics tracked

• Room service orders originated from the TV
• Average in-room F&B ticket
• Daily sessions per occupied room
• Information calls to the front desk
• Time to publish a content update

Profile anonymised at the client's request. Outcomes are described qualitatively; verified numeric KPIs are shared during the demo.